Considering How Your Staff Are Going to React to Change
There are very few people who actually like change, in fact most are scared of it and the reason for that is feeling “out of control”. When considering how your staff are going to react to change in a small business you need to appreciate the complexity of each individual – all have their own and different perspective to each and every circumstance.
There is often resistance to following new ways of doing things/processes because the overall benefits are seldom fully explained and therefore clinging to their old familiar routine just seems less painful. Additionally change comes and goes so regularly and past experience has taught them that if they remain resistant for long enough then the status quo will probably return.
More Likely to Engage if Involved In The Process
This is why implementing any kind of change where people are involved will always be problematic. Research shows that staff will be much more likely to engage if they are involved in the decision and process along the way – they need to have a sense of ownership.
Read how Graham King, NXD member and Business Change and Improvement Expert dealt with the challenges facing a small financial services company who were seeing little progress with their corporate change programme….